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Sonabet App's Responsible Gaming Policy

Sonabet App believes gaming should be a source of fun — never stress or anxiety. That's why we provide every player with effective responsible gaming tools and support. Know your limits, set boundaries, and enjoy the game the healthy way.

18+ Only
Set Your Own Limits
24/7 Support
Self-Exclusion Feature
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Safe Gaming Environment
Responsible Gaming Certified
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Age Verification Is Mandatory: Sonabet App is strictly for users aged 18 and above. Gaming by minors is completely prohibited. Age is verified at registration, and KYC documents may be requested in suspicious cases. If you suspect a minor in your household is accessing Sonabet App, contact our support team immediately.
Our Safety Measures

Benefits You Get for Playing Responsibly

Responsible gaming on Sonabet App isn't an added perk — it's our core commitment.

Setting a Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.

Session Time Control

Set a maximum session duration for yourself. Sonabet App will automatically alert you when the time is up and log you out.

Cooling-Off Period

If you need to clear your head, take a break of 24 hours to 30 days. You will not be able to log in during this period — give your mind the rest it needs.

Self-Exclusion

You can choose to take an extended break from Sonabet App. Self-exclusion can be activated for any period between 6 months and 5 years.

Gaming History Review

Review your full transaction and session history to understand your gaming patterns. Regularly check how much time and money you are spending.

Parental Controls

Use parental control software on your devices to protect underage family members. Sonabet App offers free guidance on this.

Table of Contents

What Is Responsible Gaming?

Responsible gaming means playing in a way where gaming doesn't take control of your life — you stay in control of your gaming. On Sonabet App, responsible gaming means playing with enjoyment, within your limits, and knowing when to stop.

Gaming is primarily a form of entertainment. For some, however, it can become a habit that negatively affects other areas of life. Sonabet App wants every player to enjoy gaming in a healthy and happy way.

We believe — play for fun, not to win. Losses are a normal part of gaming. Never bet money you can't afford to lose. Responsible gaming on Sonabet App isn't just a rule — it's a way of life.

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For Entertainment
Enjoy the Game
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Within Limits
Stick to Your Budget
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Know When to Stop
Stay in Control

Recognise the Signs of Addiction

Gaming addiction doesn't happen overnight. It builds up gradually over time. The first step toward responsible gaming on Sonabet App is recognising the warning signs in yourself early. If you notice any of the signs below, it may be time to seek support.

Warning Signs — Stop If You Notice Any of These:

  • Feeling compelled to keep playing in order to recover lost money.
  • Hiding your gaming activity from family or friends.
  • Using money meant for household expenses on gaming.
  • Feeling restless or irritable when you are unable to play.
  • Gaming at the expense of work, studies, or family responsibilities.
  • Taking on debt or lying in order to fund gaming.

If you recognise these signs, you are not alone. Countless people in Bangladesh face the same situation. With the right support, overcoming this is entirely possible. The Sonabet App responsible gaming team is always here for you.

A simple guide to understanding your level of gaming risk:

Low Risk (Recreational)Low
Moderate Risk (Caution Advised)Moderate
High Risk (Seek Help)More

Sonabet App Protective Tools

Sonabet App provides its players with a range of effective protective tools, all accessible directly from Account Settings. Use these tools to keep your gaming experience safe and enjoyable on your own terms.

1
Deposit Limit
Set daily, weekly, and monthly deposit limits. Limit reductions take effect immediately; increases require a 24-hour cooling period.
2
Loss Limit
Decide in advance how much you are willing to lose within a set period. Once the limit is reached, Sonabet App will automatically stop your gaming session.
3
Session Time Limit
Decide how long you will play before each session. When the time is up, a warning will appear on screen and the session will end.
4
Reality Check
At regular intervals — such as every 30 minutes — a pop-up message will appear on screen reminding you how long you have been playing.
5
Cooling-Off & Self-Exclusion
Activate a cooling-off period (1–30 days) for a short-term break, or self-exclusion (6 months–5 years) for a longer-term break.

How to set it up: Log in to Sonabet App → go to "Account Settings" → "Responsible Gaming". All tools are available in one place. Need help? Reach out via live chat.

Self-Assessment

Ask yourself the following questions. If you answer "Yes" to more than two, please speak with the Sonabet App support team or activate a cooling-off period.

1
Do you find yourself spending beyond your set budget and unable to stop?
2
After a loss, do you find yourself placing bigger bets to try to win your money back?
3
Have you lied to or hidden things from family or friends about your gaming?
4
Are you cutting back on work, studies, or family time to spend more time gaming?
5
Do you feel irritable, restless, or stressed when you are unable to game?
6
Have you ever used money set aside for household expenses, or borrowed money, to fund your gaming?
7
Have you tried to stop gaming but kept failing?
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Is gaming affecting your sleep, eating habits, or physical health?

Result: 0–1 "Yes" — You are within safe limits. 2–3 "Yes" — Take caution and consider setting limits. 4 or more "Yes" — Contact Sonabet App support immediately or activate self-exclusion.

Tips for Building Healthy Gaming Habits

Responsible gaming on Sonabet App doesn't mean less fun — it means more of it. Building the right habits makes gaming even more enjoyable. Follow the tips below to keep your experience healthy and rewarding for the long run.

  • Set Your Budget in Advance: Set a fixed monthly gaming budget — one you can afford to lose without affecting your household finances. Never go beyond that limit.
  • Set a Time Limit: Decide in advance how long you will play each day. Use a timer and always stop when the time is up.
  • Let go of the expectation to win: See gaming as entertainment, not a source of income. Winning is a bonus — losing is normal. This mindset is the foundation of responsible gaming.
  • Avoid gaming when emotional: Avoid gaming when you are angry, sad, frustrated, or stressed. Your judgment is compromised in these states and the risk of losing more is significantly higher.
  • Take Regular Breaks: Take at least a 10–15 minute break every hour. Get up, walk around, and drink some water. This keeps your focus and decision-making fresh.
  • Let Your Family Know: If you game, don't hide it from your family. Transparency is the most effective way to prevent addiction.
  • Never play under the influence of alcohol or drugs: Substance use impairs judgment. Gaming under the influence can lead to significant financial losses.
  • Keep up other hobbies: Don't let gaming be your only source of entertainment. Spend time with family, stay active, read — life gets richer when you do.

Keep in Mind: Responsible gaming on Sonabet App means playing smart. Players who game responsibly are the ones who enjoy it longest.

Where to Find Help

If you feel gaming is taking over your life, do not face it alone. Sonabet App's support team and a range of professional organisations are ready to help. Reaching out is a sign of strength.

Sonabet App Support

24/7 support is available via live chat or email. The team can assist with self-exclusion, limit settings, and any responsible gaming concerns.
[email protected]

Professional Counselling

Seek help from a professional psychologist or counsellor specialising in gaming addiction. Free consultations are available through the National Mental Health Helpline in Bangladesh.

Talk to Family & Friends

Talk openly with the people close to you. Family support plays the biggest role in overcoming addiction.

Self-Help Resources

There are books, online courses, and support groups available on gaming addiction. You can ask the Sonabet App support team for a list of trusted resources.

Frequently Asked Questions (FAQ)

Log in to Sonabet App, then go to "Account Settings" → "Responsible Gaming" and select the "Self-Exclusion" option. Choose your preferred duration and confirm. It takes effect immediately. You will not be able to log in to your account while self-exclusion is active.

Yes, reducing your limit takes effect immediately. However, increasing a limit requires a 24-hour cooling period. This safeguard helps prevent impulsive overspending in the heat of the moment.

A Cooling-Off Period is a short-term break (1 to 30 days) during which you cannot log in to your account. Self-Exclusion is a longer-term break (6 months to 5 years) intended for more serious gaming concerns. Both are part of Sonabet App's responsible gaming tools.

Start the conversation with empathy — without anger or blame. Let them know about Sonabet App's responsible gaming tools and support. Suggest seeking professional counselling if needed. You can also contact Sonabet App support directly — they will help guide you in the right direction.

Yes. Age verification is mandatory when registering on Sonabet App. KYC documents may be requested in cases where there is any doubt. Parents and guardians are also advised to use parental control software on their devices. If you believe a minor has created an account, please contact support immediately.

Not at all. Using responsible gaming tools on Sonabet App has no negative impact on your account. In fact, it enhances your account security and the overall quality of your gaming experience. You can enable or disable these tools at any time.
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Play Safe, Play Happy

Responsible gaming on Sonabet App isn't an obligation — it's our promise to you. Join today and enjoy a safe, fun gaming experience.

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